Uitgebreide beschrijving
Inleiding
Cohesity Premium Support empowers customers to solve their siloed data and storage challenges with Cohesity web-scale secondary data and applications. Cohesity delivers fast,complete,high-quality technical responses all day,every day while striving to achieve the highest level of customer satisfaction.
Features
- Around-the-clock response
- Communication your way
- Feature & maintenance release access
- Proactive escalation & monitoring
- Parts delivery
Specifications
| General | |
|---|---|
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service &Support | Extended service agreement - parts - 1 year - shipment - response time:NBD Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - priority 1 Technical support - phone consulting - 1 year - response time:2 h - availability:24 hours a day / Monday-Sunday - priority 2 Technical support - phone consulting - 1 year - response time:4 h - availability:24 hours a day / Monday-Sunday - priority 3 Technical support - e-mail consulting - 1 year - availability:24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday |
