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HPE 1 Year Post Warranty Tech Care Basic ProLiant DL385 Gen10 Plus v2 Service (H41PRPE)

HPE 1 Year Post Warranty Tech Care Basic ProLiant DL385 Gen10 Plus v2 Service (H41PRPE)

 Zonder BTW
Base Price:€1.744,60
Totaal:€1.744,60
Referentie: H41PRPE

Uitgebreide beschrijving

Inleiding

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Features

  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance

Specifications


Product Description HPE Pointnext Tech Care Basic Service Post Warranty - extended service agreement 
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Designed For ProLiant DL385 Gen10 Plus V2, DL385 Gen10 Plus V2 Base, DL385 Gen10 Plus V2 Entry